Mô tả công việc:
(Mức lương: Thỏa thuận)
With the large of users in various software application and database in Bouygues Construction group, our Application Support team will bring the best experience to users with the application's using guidance and issue solving so that our eco system can support uses effective.
As a member in Application Support team, you will work with us with following responsibilities but not limited:
Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident
Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team
Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent
Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions
Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team
Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work
As a member in Application Support team, you will work with us with following responsibilities but not limited:
Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident
Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team
Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent
Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions
Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team
Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
Professional, Open-minded and Creative Environment:
International, friendly, proactive, supportive workplace
Great teamwork with Agile mindset
Fostering mutual respect and understanding
Strong sharing culture to improve individual development
Individual Development:
Extensive training and in-depth knowledge sharing sessions
Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization...)
Individual empowerment
Special Care for Employee:
Work from home 2 days/ week
Laptop and external monitor for your work
100% salary on probationary period
Up to 2-month performance bonus
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
Annual health check-up and premium health insurance for employee
Various attractive teambuilding activities and company trip
Sport, personal activity sponsor
International, friendly, proactive, supportive workplace
Great teamwork with Agile mindset
Fostering mutual respect and understanding
Strong sharing culture to improve individual development
Individual Development:
Extensive training and in-depth knowledge sharing sessions
Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization...)
Individual empowerment
Special Care for Employee:
Work from home 2 days/ week
Laptop and external monitor for your work
100% salary on probationary period
Up to 2-month performance bonus
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
Annual health check-up and premium health insurance for employee
Various attractive teambuilding activities and company trip
Sport, personal activity sponsor
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
What We Find?
2-3 years experiences in providing application support/ consulting to users in a customer focused environment
Fluent in French and English is mandatory
Experience of analyzing and documenting user need and requirements
Motivation, responsiveness, interpersonal, analytical
Sense of service and customer orientation
Someone who has a sense for training using digital tools is a plus
Experiences with Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, ...) is a big plus
General Skills
Rigorous, concerned for the quality
Can-do attitude
Methodical/ Organized
Team and collaborative spirit
Good interpersonal skill
2-3 years experiences in providing application support/ consulting to users in a customer focused environment
Fluent in French and English is mandatory
Experience of analyzing and documenting user need and requirements
Motivation, responsiveness, interpersonal, analytical
Sense of service and customer orientation
Someone who has a sense for training using digital tools is a plus
Experiences with Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, ...) is a big plus
General Skills
Rigorous, concerned for the quality
Can-do attitude
Methodical/ Organized
Team and collaborative spirit
Good interpersonal skill
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: .NET/C#,CNTT - Phần Cứng,CNTT - Phần Mềm,IT Support
Trung cấp - Nghề
Không yêu cầu
