There’s nothing complicated about dealing with business people.
They’re just people. Doing business.
By day, international marketing superhero. By night: fluffy bath robe and a box set.
Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch.
At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
What’s the job?
Under the general supervision of the Assistant Director of Finance & Business Support and the Director of Finance and Business Support, as a Finance Executive, all procedures have to be aligned with the hotel’s guidelines and policies.
Your day-to-day
People
- Assist in ensuring team member performance is productive and all team member related training, standards and procedures are in place
- Regularly communicate and maintain good relations with fellow colleagues
Financial
- Assists in co-ordinating the preparation of the departmental annual budget
- Monitor and control departmental costs to maximise profitability
Guest Experience
- Respond as soon as possible to guests’ requests to increase guest satisfaction
Responsible Business
- Be aware and ensure all procedures are conducted safely in accordance to hotel policies, procedures and guidelines
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
Accountabilities – Account Receivable
- Ensure adherence to the hotel’s credit policy.
- Reports directly to and communicates with the Assistant Director of Finance and Business Support / Director of Finance and Business Support on all matters pertaining to billing, credit and collection of guest and city ledger accounts.
- Cooperates, coordinates and communicates with guests and other departments in matters concerning billing, issuance of credit, follow up outstanding accounts and assisting with credit requirements.
- Communicating with clients and customers to request and arrange payments, updating client accounts based on payment or contact information.
- Recording and tracking payments in PMS System.
- Post city ledger payments in property management system, reconcile and bill all city ledger accounts.
- Maintain accurate and legible logs for all credit cards transactions and reconciliation.
- Monitor billing arrangements for groups or corporate account as required to ensure that postings are in line with customer requirements.
- Reviews city ledger daily for correct postings of charges and take corrective action where necessary.
- Prepare management reports for month end analysis and provide documentation for credit meeting.
- Conduct monthly credit meeting with relevant IHG team highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up.
- Assists in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable.
- Verifying IHG and Travel Agent Commissions.
- Respond to and resolve accounts queries.
- Prepares all appropriate period closing.
- Any other job-related duties as and when assigned by management.
Ideally you have at least 2 years of experience handling Account Receivable in a Finance department. You posses at least a Diploma qualification.
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
