Remote - Customer Service/Back Office Agent [Mexico]


 

Are you looking for a Work from Home opportunity? Are you Motivated, Self-driven, and love to learn new stuff? Do you have previous experience with the roofing industry?

We're looking for you! Work for a dynamic, growing construction company in the US!

*NO SALES, NO TELEMARKETING*

The Company

REHAB Construction is a fully licensed and insured roofing company with offices and operations in North Carolina and Missouri.

We have A+ ratings with the BBB and stellar reviews from our customers.

The Position

We're looking for a full-time Back Office/Customer Service representative to coordinate Customer communications, liaison with Insurance Companies and provides back-office support to the operation.

Your responsibilities:

  • You will communicate with Homeowners and Insurance Companies to ensure a fast, seamless construction job for our customers.
  • You will coordinate and help the rest of the departments (like production, estimates, sales, and administration) to make sure the tasks are done in time and without major setbacks.
  • Ensure all job’s files are completed, with the right documents and evidence.
  • Provide constant communication with home owners and keeping them informed of the status.
  • Ensuring the invoicing and collecting payments from the home owner.

Desired skills/experience:

  • Excellent English level – C1 or Higher (native speaker level is a great plus)
  • Good computer skills, with a functional knowledge of Excel, Office, CRM.
  • You must be self-motivated, energetic, proactive and highly responsible person.
  • Experience with customer-facing roles.
  • Knowledge of the roofing world (strongly preferred).
  • A fast and reliable internet connection, your own computer and headset.
  • A college degree is a big plus.
  • Schedule: Monday through Friday from 8 AM to 5 PM (1-hour lunch), and Saturdays from 9 AM to 2 PM.

The benefits:

  • Salary: 3,018 mxn a week.
  • Work from home: no commute and no dress code.
  • This is not a call center job: you are not an employee number, and you will work in close contact with management and the company owners.
  • Excellent work environment, a positive and supporting team always willing to help
  • No micromanagement: we care about the work getting done.

If you fit the description and you're looking for a new, challenging opportunity, apply right now!

Job Types: Full-time, Permanent

Salary: $13,000.00 per month

COVID-19 considerations:
Permanent home office

Application Question(s):

  • What experience relevant to this position you have? (explain)?
  • Why would you be a great fit for this position?
  • Is this Salary offer aligned with your expectations for this job?

Experience:

  • Remote customer service: 1 year (Required)

Language:

  • English at C1 level or higher (Required)

Work Location: Remote


 

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